State Consumer Helpline Merged into 'National Consumer Helpline',SMS/WhatsApp: 8800001915

 State Consumer Helpline Merged into 'National Consumer Helpline'

All Consumers in the State Should Register Their Issues and Complaints from April 1, 2025

 

Mumbai, March 27: The State Consumer Helpline under the Food, Civil Supplies, and Consumer Protection Department will be discontinued on March 31, 2025, at noon and merged into the National Consumer Helpline. From April 1, 2025, all consumers in the state should register their issues and complaints with the National Consumer Helpline, as per an official announcement made by Desk Officer Isha Pawar through a press release.

 

The State Consumer Helpline was established with the assistance of the Consumer Guidance Society of India, Mumbai, following a government resolution on October 21, 2010. As per the directive from the Department of Consumer Affairs, Government of India, and the government resolution dated March 26, 2025 (Reference No. Sankirn-2025/Pr.Kr.10/Grasan-2), the State Consumer Helpline will be dissolved after noon on March 31, 2025, and merged into the National Consumer Helpline.

 

All consumers are requested to register their complaints through the National Consumer Helpline from April 1, 2025, using the following contact options:

 

Email ID: nch-ca@gov.in

 

Toll-Free Number: 1800 11 4000 or 1915 (Available from 8:00 AM to 8:00 PM on all working days, excluding public holidays)

 

Online Portal: https://consumerhelpline.gov.in/user/signup.php

 

SMS/WhatsApp: 8800001915

 

Mobile Apps: Consumers can also register their complaints via NCH App or UMANG App.

 

This information has been officially conveyed through a press release.

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